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  1. Novi Security
  2. Solving a Problem
  3. Problems using Novi

Problems using Novi

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  • System is offline, won’t come online, or app won’t respond to anything that I do.
  • Firmware upgrade was unsuccessful or is taking longer than expected
  • I’m getting false positive smoke events
  • Novi Cam isn't detecting Smoke
  • Push notifications aren't working
  • Novi Hub is slow to arm
  • My Novi Cam is showing up offline
  • My batteries are heating up in my Novi Cam
  • My system continues to report online and then offline every 2-5 minutes.
  • Novi Cam is not detecting motion
  • Novi Cam is not taking a photo
  • When Novi Cam takes a photo, it fails to display in the app
  • The photo is blurry
  • My photos are always dark
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