Novi Security Customer Support

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Activity overview

Latest activity by Novi Security Customer Support
  • Novi Security Customer Support commented,

    Hi Bill, This is Cameron with Novi Security support. Another way to troubleshoot this problem is going into the Relay Station settings, and changing the sensitivity. I like to change it to 7, and t...

  • Novi Security Customer Support created an article,

    How does the Novi desktop app work?

    To access the Novi desktop app, from any web browser go to https://app.novisecurity.com.  At the bottom left of the screen, there is a button labeled "Sign In". Sign in using the email a...

  • Novi Security Customer Support created an article,

    Purchasing Novi Security's Unlimited Cloud Storage

    Novi's Unlimited Cloud Storage allows you to view all of your past visual-verification events, forever. You can easily view them right from your phone using the Novi mobile app or computer using th...

  • Novi Security Customer Support created an article,

    How do I update the Primary Contact?

    To update the Primary Contact (this information is used for several things, including Professional Monitoring): Tap the menu icon (the three stacked horizontal bars) in the top-left corner. Tap &q...

  • Novi Security Customer Support created an article,

    Purchasing Novi Security's Professional Monitoring

    Add another level of protection with Novi's industry leading Professional Monitoring team. Opt into this service for a day, week, month, or year at a time so you only pay for when you need it. It's...

  • Novi Security Customer Support created an article,

    Understanding Novi Security's Professional Monitoring

    We've provided everything you need to know about how Novi's Professional Monitoring works. To learn how to purchase Professional Monitoring, click here. When motion or smoke is detected, this is th...

  • Novi Security Customer Support created an article,

    How to manage Novi+ (Premium Services)

    From your web browser, go to https://novisecurity.com. At the top right of the page you will see a button that says, "Login". Push that and sign in with your email and password you used ...

  • Novi Security Customer Support created an article,

    Can I have a Security Cam WITHOUT a smoke sensor and a Security Cam WITH a smoke sensor synced to the same Relay Station?

    Currently, you cannot have a Security Cam WITH a smoke sensor mixed with a Security Cam WITHOUT a smoke sensor. If you want to have both types of cameras, you need to have two separate Relay Statio...

  • Novi Security Customer Support created an article,

    Why is my sensor beeping?

    Novi Sensors beep when the batteries are low or dead. Replace the batteries and the beeping will stop. 

  • Novi Security Customer Support created an article,

    Contact Us

    The easiest way to contact a member of the Novi team is through the blue "Leave a Message" bar at the bottom right of the page. We can also be reached at our phone number 855-693-2444 bet...