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Novi Security Customer Support

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Latest activity by Novi Security Customer Support
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    Novi Security Customer Support created an article,

    Can I have a Security Cam WITHOUT a smoke sensor and a Security Cam WITH a smoke sensor synced to the same Relay Station?

    Currently, you cannot have a Security Cam WITH a smoke sensor mixed with a Security Cam WITHOUT a smoke sensor. If you want to have both types of cameras, you need to have two separate Relay Statio...

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    Novi Security Customer Support created an article,

    Why is my sensor beeping?

    Novi Sensors beep when the batteries are low or dead. Replace the batteries and the beeping will stop. 

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    Novi Security Customer Support created an article,

    How do I get in touch with the Novi team?

    We are glad you want to talk to us! We love to hear from our customers. If you are using the support site, the easiest way to contact a member of the Novi team is through the blue "Leave a Mes...

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    Novi Security Customer Support created an article,

    What kind of camera is in the Novi Sensor?

    The Novi Sensor has a 1.1 megapixel, fixed-focus camera with a 170 degree field-of-view. It also has a high-power LED flash to illuminate the room when the camera takes a picture.

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    Novi Security Customer Support created an article,

    My photos are always dark

    Try moving the Sensor closer to the area that you wish to see in the dark. The further away the Sensor is from the area you wish to see, the weaker the flash will be. Try leaving on some light in ...

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    Novi Security Customer Support created an article,

    The photo is blurry

    This could be caused by objects in the frame moving too fast. If this is the case, try taking a photo on demand while keeping objects still in the frame. If the photo comes out clear, then this is...

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    Novi Security Customer Support created an article,

    When 4-in-1 Sensor takes a photo, it fails to display in the app

    Does it fail to display during a motion or smoke event? Try looking in your event history to see if it is there after the event. The photo timing can sometimes cause the photo to not display whe...

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    Novi Security Customer Support created an article,

    4-in-1 Sensor is not taking a photo

    Ensure the Relay Station is on and connected to the Internet Ensure that the Sensor is properly synced with the correct Relay Station. You should see the Sensor appear underneath the big Arm/Disar...

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    Novi Security Customer Support created an article,

    4-in-1 Sensor is not detecting motion

    Ensure your Sensor is powered on and connected to your Relay Station. Try taking a photo on command to see if a photo gets through. If it doesn’t work, see the "When 4-in-1 Sensor takes a pho...

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    Novi Security Customer Support created an article,

    My system keeps coming online and offline every 2-5 minutes.

    Please reboot the power to your Relay Station by unplugging the power adapter for 10 seconds and replugging it in. This will resolve the issue from happening. Also, make sure you are upgraded to th...