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Novi Security Customer Support

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Latest activity by Novi Security Customer Support
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    Novi Security Customer Support created an article,

    How does the Novi desktop app work?

    To access the Novi desktop app, from any web browser go to https://app.novisecurity.com.  At the bottom left of the screen, there is a button labeled "Sign In". Sign in using the email a...

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    Novi Security Customer Support created an article,

    Purchasing Novi Security's Unlimited Cloud Storage

    Novi's Unlimited Cloud Storage allows you to view all of your past visual-verification events, forever. You can easily view them right from your phone using the Novi mobile app or computer using th...

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    Novi Security Customer Support created an article,

    How do I update the Primary Contact?

    To update the Primary Contact (this information is used for several things, including Professional Monitoring): Tap the menu icon (the three stacked horizontal bars) in the top-left corner. Tap &q...

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    Novi Security Customer Support created an article,

    Purchasing Novi Security's Professional Monitoring

    Add another level of protection with Novi's industry leading Professional Monitoring team. Opt into this service for a day, week, month, or year at a time so you only pay for when you need it. It's...

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    Novi Security Customer Support created an article,

    Understanding Novi Security's Professional Monitoring

    We've provided everything you need to know about how Novi's Professional Monitoring works. To learn how to purchase Professional Monitoring, click here. When motion or smoke is detected, this is th...

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    Novi Security Customer Support created an article,

    How to manage Novi+ (Premium Services)

    From your web browser, go to https://novisecurity.com. At the top right of the page you will see a button that says, "Login". Push that and sign in with your email and password you used ...

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    Novi Security Customer Support created an article,

    Can I have a Security Cam WITHOUT a smoke sensor and a Security Cam WITH a smoke sensor synced to the same Relay Station?

    Currently, you cannot have a Security Cam WITH a smoke sensor mixed with a Security Cam WITHOUT a smoke sensor. If you want to have both types of cameras, you need to have two separate Relay Statio...

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    Novi Security Customer Support created an article,

    Why is my sensor beeping?

    Novi Sensors beep when the batteries are low or dead. Replace the batteries and the beeping will stop. 

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    Novi Security Customer Support created an article,

    How do I get in touch with the Novi team?

    We are glad you want to talk to us! We love to hear from our customers. If you are using the support site, the easiest way to contact a member of the Novi team is through the blue "Leave a Mes...

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    Novi Security Customer Support created an article,

    What kind of camera is in the Novi Sensor?

    The Novi Sensor has a 1.1 megapixel, fixed-focus camera with a 170 degree field-of-view. It also has a high-power LED flash to illuminate the room when the camera takes a picture.