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How does the “Local Emergency Number” work?

When you experience a trip event, you have an option to call an emergency number. For customers in the US and Canada that have a “Location” setup in the mobile app, this button will map to an emergency number that is local to your Relay Station if there are any numbers available.

Novi has partnered with a Central Monitoring Station that maps emergency calls to emergency response services. Novi will populate the app with these numbers for either motion or smoke if any numbers are available. If not, then by default the app will dial 911.

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