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Sensor won't take pictures

  1. Make sure the Sensor is online. You can check this by navigating to the Arm/Disarm screen and look at the icon of your Sensor. It should reflect the same state as your Relay Station and be either Blue or White. If it is offline, it will be grey. Try pulling down on this screen until you see a loading icon to make sure the Sensor is still online. If you can't get the Sensor online, use the troubleshooting steps here.
  2. If the Sensor is online, and you still can't take pictures - check to see if the Sensor can take pictures on demand. If the Sensor can take pictures on demand, but won't take pictures when detecting motion - see the troubleshooting steps here.
  3. If the Sensor can't take pictures on demand, please contact support@novisecurity.com.

 

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