4-in-1 Sensor is not taking a photo

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3 comments

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    Bill Paynter

    Walked through these steps and still nothing.  What next?

  • Avatar
    Novi Security Customer Support

    Hi Bill,

    This is Cameron with Novi Security support. Another way to troubleshoot this problem is going into the Relay Station settings, and changing the sensitivity. I like to change it to 7, and then make sure you save the changes by clicking update settings.

    This should fix the problem you are having. If not, please reach back out to me.

     

    Cheers,

    Cameron

  • Avatar
    Bill Paynter

    Motion sensitivity is already set to 8.  I did that as part of another troubleshooting step.

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