- Ensure that you purchased the Security + Smoke Novi Cam and not the Security Only Novi Cam.
- Open the Novi App, navigate to the Hub Settings, and ensure the Smoke Detection is enabled on (it should be green). Update Settings if needed.
- Ensure the Novi Cam is located in close proximity to the area that you want it to detect.
- The smoke sensor has built-in false alarm prevention by confirming that it is sampling real smoke particles for a period of about 20 seconds. If the smoke entering the Novi Cam is only faint or momentary, it will likely not detect smoke.
IMPORTANT NOTE: The Novi Cam is not a certified life-saving device and should not replace existing smoke detectors.