In the short term, toggle off the smoke detection in the Novi Hub settings. This will prevent the smoke detector from getting false positives. Then, please contact Tech Support.
Articles in this section
- Firmware upgrade was unsuccessful or is taking longer than expected
- Novi Cam is not taking a photo
- I’m getting false positive smoke events
- Novi Cam isn't detecting Smoke
- System is offline, won’t come online, or app won’t respond to anything that I do.
- Push notifications aren't working
- Novi Hub is slow to arm
- My Novi Cam is showing up offline
- My batteries are heating up in my Novi Cam
- My system continues to report online and then offline every 2-5 minutes.